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<title>Failed to Open the Java Integrated Remote Console</title>
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<h1 class="topictitle1">Failed to Open the Java Integrated Remote Console</h1>
<div><div class="section" id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_section1971414207229"><h4 class="sectiontitle">Symptom</h4>
<div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_table1573054610813" frame="border" border="1" rules="all"><thead align="left"><tr id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_row5752174611811"><th align="left" class="cellrowborder" valign="top" width="42%" id="mcps1.3.1.2.1.3.1.1"><p id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_p475219467818">Symptom</p>
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<th align="left" class="cellrowborder" valign="top" width="57.99999999999999%" id="mcps1.3.1.2.1.3.1.2"><p id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_p675213461588">Possible Causes</p>
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<tbody><tr id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_row175214619811"><td class="cellrowborder" valign="top" width="42%" headers="mcps1.3.1.2.1.3.1.1 "><p id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_p97525466820">The Java Integrated Remote Console cannot be opened.</p>
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<td class="cellrowborder" valign="top" width="57.99999999999999%" headers="mcps1.3.1.2.1.3.1.2 "><ul id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_ul1475224614820"><li id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_li275213461186">The JRE is not properly installed.</li><li id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_li177524465815">The JRE version is incompatible with the <span id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_en-us_topic_0269442969_ph1970530225">BMC</span>.</li></ul>
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<div class="section" id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_section17611758087"><h4 class="sectiontitle">Solution</h4><ol id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_ol183311433194311"><li id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_li83311333124312"><span>Check whether the JRE is properly installed.</span><p><p id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_p149512051134312">The <span id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_ph1527716537539">BMC</span> supports AdoptOpenJDK 8 JRE and AdoptOpenJDK 11 JRE.</p>
<ul id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_ul16951551174311"><li id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_li4951125174310">If the JRE version is correct, contact technical support.</li><li id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_li69518515434">If the JRE version is incorrect, go to <a href="#EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_li211593312111">2</a>.</li></ul>
</p></li><li id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_li211593312111"><a name="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_li211593312111"></a><a name="en-us_topic_0000001251109237_li211593312111"></a><span>Download the JRE binary package matching the client OS from the official AdoptOpenJDK website.</span></li><li id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_li1111583313110"><span>Install AdoptOpenJDK.</span><p><ul id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_ul169761413184511"><li id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_li01151033151119">Manually configure the <strong id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_b232210394917">JAVA_HOME</strong> and <strong id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_b835310431693">PATH</strong> environment variables after decompressing the package.</li><li id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_li31155330113">Download IcedTea Web from the official AdoptOpenJDK website, decompress it, and configure the bin folder to the <strong id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_b19217144901013">PATH</strong> environment variable.</li></ul>
</p></li><li id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_li728618145216"><a name="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_li728618145216"></a><a name="en-us_topic_0000001251109237_li728618145216"></a><span>Log in to the <span id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_ph10175951101612">BMC</span> WebUI, in the <span class="wintitle" id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_wintitle1225118132188"><b>Virtual Console</b></span> area on the <strong id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_b897833581214">Home</strong> page, choose <span class="uicontrol" id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_uicontrol523745917181"><b>Start</b></span> &gt; <span class="wintitle" id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_wintitle208207353193"><b>Java Integrated Remote Console (Private)</b></span> or <span class="wintitle" id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_wintitle3456513196"><b>Java Integrated Remote Console (Shared).</b></span></span><p><p id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_p377091855219">During this process, the .<strong id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_b6977194612516">jnlp</strong> file is automatically downloaded.</p>
</p></li><li id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_li10637146165014"><span>Open the .<strong id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_b3104163116520">jnlp</strong> file.</span><p><div class="note" id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_note182421347101512"><img src="public_sys-resources/note_3.0-en-us.png"><span class="notetitle"> </span><div class="notebody"><p id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_p4584115821516">The <strong id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_b96081723181314">.jnlp</strong> file is time restricted. If it becomes invalid, download it again by referring to <a href="#EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_li728618145216">4</a>.</p>
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<ul id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_ul9115103351119"><li id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_li151152033201116">If the client uses Linux or Windows CLI, switch to the directory where <strong id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_b055661231520">.jnlp</strong> is located, and run <strong id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_b10194123281520">javaws kvm.jnlp</strong>.</li><li id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_li1115203391114">If the client uses GUI, locate the <strong id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_b3554121715173">.jnlp</strong> file, right-click the file and choose <strong id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_b1093810480171">javaws</strong>. If <strong id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_b1167164801913">javaws</strong> is not available in the short-cut menu, go to the <strong id="EN-US_TOPIC_0000001251436963__en-us_topic_0000001251109237_b175088546218">bin</strong> folder in the IcedTea Web installation directory.</li></ul>
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<div class="parentlink"><strong>Parent topic:</strong> <a href="bmc_help_0047.html">Troubleshooting Remote Virtual Console Problems</a></div>
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